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We are pleased to offer a no-quibble refund/cancellation policy on garments which have NOT been embroidered or printed, which is in addition to your statutory rights.
Should your plain (non-embroidered or printed) purchase disappoint in any way, you may normally cancel your purchase provided you notify us within 7 days of delivery. Your product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
Customised goods (embroidered or printed) are exempt from the 7-day right to return and are non-returnable except for genuine defects. Please email firstname.lastname@example.org or ring Gary on 07773 775593 as soon as possible if you are not happy with your order. Where garments are faulty we will replace/refund as you wish. If you have ordered the wrong size we will try to help but must remind you that customised goods (embroidered or printed) are exempt from the 7-day right to return.
All goods are examined in detail by our supplier prior to despatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately by email email@example.com or ring Gary on 07773 775593. If damage is only evident upon opening of the packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months has elapsed. These promises do not apply to faults caused by accident, neglect or misuse.